Cancellation and refunds

Orders on MyStoreFront stores are sold and fulfilled by the individual store. Each store shows its own buyer cancellation window on the order.

• Cancel within the window: contact the store on the WhatsApp number or email shown on your order confirmation. Orders inside the cancellation window are cancelled and any payment collected is refunded in full.
• How refunds return: payments are processed by Razorpay and refunds go back to the same account or card you paid from, typically within 5-7 business days (bank processing time varies).
• Failed or blocked payments: if your bank or UPI app shows a debit but the store did not confirm your order, the amount was not captured by the store. It reverses automatically to the source account - allow up to 5 working days plus your bank's processing time.

Platform help: write to admin@mystorefront.in with your order reference and we will route it to the store.

Pre-launch policy - the final version is published here before public launch.